Terms of service

Welcome to The Pink Depot. These Terms & Conditions govern your use of our website and all orders placed through our online store. By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions.

1. About The Pink Depot

The Pink Depot is an online store offering products to consumers.

Business Details

The Pink Depot
Address: Calle Canovas de Castillo 26-2, 03650 Alicante, Spain
Email: hello@thepinkdepot.com
Business Registration Number: Y8032258M
VAT Number: Y8032258M

2. Applicability

These Terms & Conditions apply to all visitors to our website and to all agreements between The Pink Depot and its customers.

By using our website or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

The Pink Depot reserves the right to amend these Terms & Conditions at any time. The most recent version will always be available on our website.

3. Use of the Website

You may use our website only for lawful purposes.

You must not:

  • Provide false or misleading information.

  • Use our website in any way that may cause damage or interfere with its operation.

  • Copy, reproduce, distribute, or commercially exploit any content from our website without our prior written permission.

While we make every effort to ensure that the information on our website is accurate and up to date, occasional errors may occur, including inaccuracies relating to product descriptions, pricing, or availability.

4. Product Information

We strive to present our products as accurately as possible.

Product images, colours, materials, and descriptions are intended to provide the best possible representation of each product. Minor variations in colour, dimensions, or appearance may occur and do not automatically entitle the customer to compensation or a refund.

We reserve the right to modify product information, pricing, and availability at any time without prior notice.

5. Orders

After placing an order with The Pink Depot, you will receive an order confirmation by email.

Orders are processed only after payment has been successfully received.

A purchase agreement between The Pink Depot and the customer is concluded once we have confirmed the order.

We reserve the right to cancel an order if:

  • A product is unexpectedly unavailable.

  • There is an obvious error in pricing or product information.

  • We reasonably suspect fraud, abuse, or unauthorized activity.

If we cancel an order after payment has been received, the full purchase amount will be refunded using the original payment method.

6. Dropshipping & Third-Party Suppliers

The Pink Depot works with third-party suppliers and logistics partners to process and fulfil orders.

As a result, certain products may be shipped directly from an external supplier or distribution centre to the customer.

We carefully select our partners and aim to provide reliable delivery and high-quality products.

Because we rely on third-party suppliers and carriers, circumstances beyond our reasonable control may occasionally occur, including:

  • Delays caused by shipping carriers.

  • International shipping delays.

  • Temporary stock shortages.

  • Other logistical disruptions.

The Pink Depot remains responsible for providing customer support and handling customer enquiries, complaints, and return requests.

7. Prices & Payments

All prices displayed on our website are in Euros (€) and include VAT unless stated otherwise.

Payments must be made using one of the payment methods offered during checkout.

Orders will only be processed once payment has been successfully received.

8. Delivery

We aim to process and dispatch all orders as quickly as possible.

As we work with multiple suppliers, delivery times may vary depending on the product ordered.

For detailed information regarding processing times, shipping costs, and estimated delivery times, please refer to our separate Shipping Policy.

The Pink Depot is not liable for delivery delays caused by circumstances beyond our reasonable control, including carrier delays or international logistics issues.

9. Returns & Refunds

Returns and refunds are handled in accordance with our separate Returns & Refund Policy.

This policy explains:

  • How to register a return.

  • The conditions for returning products.

  • Any applicable return fees.

  • How refunds are processed.

10. Limitation of Liability

The Pink Depot strives to provide a reliable online shopping experience.

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall, in any event, be limited to the amount paid for the relevant order, unless mandatory law provides otherwise.

11. Intellectual Property

All content on The Pink Depot website, including but not limited to text, images, logos, graphics, designs, and other materials, is the property of The Pink Depot or is used with the permission of the respective rights holders.

No content may be copied, reproduced, distributed, or commercially exploited without our prior written consent.

12. Complaints & Contact

If you have any questions, complaints, or concerns regarding your order or our services, please contact us at:

Email: hello@thepinkdepot.com

We aim to respond to all enquiries and complaints promptly and will always seek a fair and appropriate solution.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws.

Nothing in these Terms & Conditions shall limit or exclude any mandatory consumer rights applicable under the laws of the customer's country of residence within the European Union.