Refund policy

At The Pink Depot, we want you to be completely satisfied with your purchase. If your order does not fully meet your expectations, you may make use of our Returns & Refund Policy.

Order Cancellation

We process orders as quickly as possible to ensure fast delivery.

You may cancel your order free of charge as long as it has not yet been processed or dispatched. Once an order has been processed or shipped, it can no longer be cancelled.

After receiving your order, you may, where applicable, return your item(s) in accordance with our return policy.

How to Request a Return

If you wish to return an item, you must first notify us.

You have 14 days from the date you receive your order to register your return by emailing hello@thepinkdepot.com. Please include your order number and your full name in your email.

Once your return request has been registered, you have an additional 14 days to send the item back to us.

Returns that have not been registered in advance cannot be processed.

Return Conditions

To be eligible for a refund, the item must:

• Be unused and in its original condition.

• Show no signs of damage, wear, or use.

• Be returned complete with any accessories and, where possible, in its original packaging.

We reserve the right to refuse a return if the item does not meet our return conditions, for example if it is returned damaged, used, incomplete, or without prior return registration.

If we accept a return but the item has diminished in value due to use or damage, we may deduct an appropriate amount from the refund to reflect the loss in value.

Return Costs

The cost of returning an order is the responsibility of the customer.

For every approved return, a €4.95 return handling fee will be deducted from the refund amount. This fee will be applied after we have received and inspected the returned item(s).

Sale Items

Items purchased as part of a sale or promotional discount are not eligible for return, unless they are faulty, damaged upon delivery, or the incorrect item was sent.

Refunds

Once we have received and inspected your return, we will process your refund.

The refund will be issued to the original payment method used for the purchase, less any applicable return handling fees.

We aim to process all refunds as quickly as possible.

Contact

If you have any questions regarding returns or refunds, please contact our customer support team at hello@thepinkdepot.com. We are happy to assist you.